Free shipping on orders over €50. Shipping costs for orders under €50 are €4.95.
Shipment & delivery
I have ordered several items. Will I receive my order in one package?
If you order more than one item, your order will be shipped in one package. It may be that one of the items you have ordered is temporarily out of stock. Your order will then be shipped as soon as all items are available. Unless you wish to cancel any of the items, please email us at info@linqconnects.com
Will I receive a tracking code?
Yes, you will receive a tracking code. We always ship your order with Track & Trace; You will receive an email with the tracking information as soon as your package has left our warehouse.
What are the shipping costs?
For orders shipping to the Netherlands, Belgium, Germany, and France: shipping is free on all orders over €50. For orders below €50, the following applies:
- Netherlands: 4,95 EUR
- Belgium: 4,95 EUR
- Germany: 4,95 EUR
- France: 4,95 EUR
- Denmark:
20,95 EUR for all orders under 50 EUR
15,95 EUR for all orders above 50 EUR
I have not received my order. What now?
Check the tracking link in the shipping confirmation email. If you were not at home for delivery, the delivery company may have sent your order to the nearest post office.
If this does not answer your question, please contact us: info@linqconnects.com (include your order number in the email).
Warranty & returns
What is the warranty?
After receipt, you have a 14-day reflection period to indicate that you want to exchange or return. After this you still have 14 days to return the product.
All our products have a 2 year guarantee. Please send us proof of payment (invoice or receipt) of your purchase if you wish to make a warranty claim.
Contact: info@linqconnects.com
How can I exchange or return my order?
Contact us to obtain a return address to send the cover back to us. Please note that return shipping costs are non-refundable.
Contact: info@linqconnects.com
Which products are non-returnable?
Not all products can be returned. The following products are excluded:
- Items that are damaged through your own fault;
- Products whose packaging is missing or badly damaged.
I've changed my mind and no longer want the product.
The order has not yet been shipped: Contact us as soon as possible so that we can (hopefully) cancel the order in time.
The order has already been shipped: please refuse the order from the delivery company. Send us an email stating that you declined the order at the door.
I have already received the product: Contact us to obtain a return address to which you can return the cover to us. Please note that return shipping costs are non-refundable.
Contact: info@linqconnects.com
I received the wrong product
We are sorry this happened! Please contact our customer service so we can fix this issue for you.
Please send us a picture of the wrong products when you contact us and your order number. Contact: info@linqconnects.com
I received damaged products
We are sorry this happened! Please contact our customer service so we can fix this issue for you.
Please send us a picture of the wrong products when you contact us and your order number. Contact: info@linqconnects.com
I want my money back. How long does it take for the amount to be credited to my account?
We will refund the amount immediately after receipt of the return to your account. On average it can take up to 3 business days for the funds to be in your account.
Order & Pay
What is the status of my order?
If you place an order on geckocovers.com, you will receive an e-mail confirming your order. Open the link in your email to check the status of your order. If anything is unclear, please contact our customer service by email: info@linqconnects.com
Once your order has been dispatched, you will always receive a confirmation email.
How do I cancel my order?
We process your order right after your order is paid. If there is anything wrong with your order, please contact our customer service by email at info@linqconnects.com for further assistance.
Orders that have already been shipped can no longer be cancelled.
I used the wrong address when I placed my order, can it still be changed?
We recommend that you contact our customer service as soon as possible so that we can change your address. Please note that we cannot change the address after the package has been shipped.
Contact: info@linqconnects.com
I placed an order but haven't completed the payment process. What should I do?
We will send you a payment reminder via email.
Why am I receiving a payment reminder from Klarna?
When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.
Have you already paid the invoice and still received a payment reminder? Then contact Klarna.
Where can I use my voucher code?
You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.
We will not refund you for the discount that you did not use during checkout.
Can I change the information on my invoice?
Once the order has been placed, this is no longer possible.
I would like to receive an invoice
Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.
Contact: info@linqconnects.com